Privacy Policy

Last updated 20th October 2026

This Privacy Policy governs your relationship with the Durable website and application (the “Service”) operated by Durable Technologies Inc (“us”, “we”, or “our”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data
  • Social Network Authentication and Posting Data

Financial Information

If you access our embedded money management or financial account features (the “Financial Services”), we and our third-party financial services providers may collect additional Personal Data, including:

  • Government-issued identification (e.g., driver’s licence, passport)
  • Tax identification numbers
  • Business registration information
  • Financial account information, including account numbers and routing numbers
  • Transaction history, account balances, and payment activity
  • Information required for identity verification, know-your-customer (KYC) checks, know-your-business (KYB) checks, and sanctions screening

This information is collected and used for the purposes of providing the Financial Services, verifying your identity and the identity of your business, complying with applicable anti-money laundering and sanctions laws, preventing fraud, and meeting regulatory requirements.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Phone Numbers and SMS Communications

Durable Technologies Inc. (“Durable”) may contact users by SMS through the Durable SMS program (the “SMS Program”) at the mobile phone number provided. Messages may include account setup, onboarding, customer support, service-related communications and, where consent has been provided, marketing and promotional messages. Messages may be sent using automated technology. Consent to receive marketing messages is not a condition of purchasing or using Durable's services.


Message frequency varies based on your interactions with Durable and the services you use. Message and data rates may apply for any messages sent to you from us and to us from you. Charges are determined by your wireless carrier and are your responsibility. If you have any questions about your text plan or data plan, please contact your wireless provider.

 

You may cancel the SMS Program at any time by replying STOP to any message from Durable. After you send STOP, we will send you an SMS message to confirm that you have been unsubscribed, and you will no longer receive SMS messages from the SMS Program. If you want to join again, just sign up as you did the first time and Durable will start sending SMS messages to you again.

 

If you are experiencing issues with the SMS Program, reply HELP to any SMS message from Durable or contact our support team at [email protected].

 

Carriers are not liable for any delayed or undelivered messages.

  

Durable handles personal information in accordance with this Privacy Policy. We do not sell or share your phone number with third parties for their marketing purposes.


Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Durable Technologies Inc uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To train machine learning models
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

Limited Use Of Data

Durable's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Data from Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.

Retention of Data

Durable Technologies Inc will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Durable Technologies Inc will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Retention of Financial Data

Financial data and transaction records collected through the Financial Services may be retained for longer periods than other Personal Data in order to comply with applicable regulatory and legal requirements, including anti-money laundering record-keeping obligations. Durable will retain such data for the minimum period required by applicable law, after which it will be securely deleted or anonymized.

Security of Financial Data

Durable implements enhanced technical and organizational security measures to protect financial Personal Data, including encryption in transit and at rest, access controls, and regular security assessments. Notwithstanding these measures, no method of transmission over the Internet or method of electronic storage is completely secure, and Durable cannot guarantee the absolute security of your financial data.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there and in other jurisdictions where our Service Providers operate.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Durable Technologies Inc will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction

If Durable Technologies Inc is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Durable Technologies Inc may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Durable Technologies Inc may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Durable Technologies Inc
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

We have in place reasonable policies, procedures and safeguards (including physical, technological and organizational measures) designed to protect the security of Personal Data under our control.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

‍Durable Technologies Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • You have the right to data portability for the information you provide to Durable Technologies Inc.
  • You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests.

Your Rights Regarding Financial Data

In accordance with applicable privacy legislation, you have the right to:

  • Request access to your Personal Data, including financial data, held by Durable
  • Request correction of inaccurate or incomplete Personal Data
  • Withdraw your consent to the collection, use, or disclosure of your Personal Data, subject to legal or contractual restrictions (note: withdrawing consent may affect your ability to use the Financial Services)
  • To exercise these rights, contact us at [email protected]. Durable will respond to requests within 30 days, as required by applicable law.

In the event of a data breach involving your financial Personal Data that creates a real risk of significant harm, Durable will notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA’s mandatory breach notification provisions.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

Durable uses third-party cloud infrastructure providers and subprocessors to deliver its services. These subprocessors fall into the following general categories: 

  • cloud hosting and data storage
  • data analytics
  • payment processing 
  • financial services
  • business registration services
  • customer support tools

Each subprocessor is bound by written agreements containing confidentiality and data protection obligations. Upon request, Durable will provide a list of its current subprocessors. For more information, contact us at [email protected].

These Service Providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. The financial services, business registration and advertising providers described below may use your Personal Data in accordance with their own privacy policies .

Financial Services Providers

If you use the Financial Services, your Personal Data (including the financial information described above) may be shared with the following third parties:

  • Stripe, Inc. and its affiliates, which provide the technology platform for the Financial Services. Stripe processes your data in accordance with the Stripe Privacy Policy.
  • Fifth Third Bank, N.A., Member FDIC, which serves as the bank partner for financial accounts. Funds held in your financial account are held at Fifth Third Bank, N.A.
  • Celtic Bank, which serves as the card issuer for cards issued through the Financial Services. Celtic Bank Processes your data in accordance with the Celtic Bank Privacy Policy.
  • Regulatory and government bodies, as required by applicable law, including for compliance with anti-money laundering, sanctions, tax reporting, and other legal obligations.

By using the Financial Services, you consent to the sharing of your Personal Data with these third parties for the purposes described in this Privacy Policy and the applicable third-party agreements.

Business Registration Services

If you use the business registration and formation services accessed through our Service, your Personal Data may be shared with  Distributed Inc. dba doola (“doola”), which provides those services. Doola processes your data in accordance with its own privacy policy.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.

Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Google Customer Match

We may use the Personal Data you provide to us to deliver more relevant advertising to you. In particular, we may upload certain customer information to Google Ads to create and manage “Customer Match” campaigns. This allows us to show you tailored ads across Google services such as Search, YouTube and Gmail. When we use Customer Match:

  • We only upload information that you have provided to us directly. We do not upload phone numbers provided for SMS communications.
  • The information is shared with Google in a secure format.
  • We do not use Customer Match for sensitive categories of information.
  • We will only use your information for advertising purposes in compliance with applicable privacy laws. You may opt out of receiving personalized ads at any time by visiting the Google Ads Settings page, or by contacting us directly. For more information about how Google uses Customer Match data, please visit the Google Privacy & Terms web page.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe

Stripe, Inc. provides payment processing services and serves as the technology platform for our embedded money management and financial account features (the Financial Services). Stripe’s use of your personal information is governed by the Stripe Privacy Policy, available at stripe.com/privacy.

Celtic Bank

Celtic Bank serves as the card issuer for our card program. Celtic Bank’s use of your personal information is governed by the Celtic Bank Privacy Policy, available at celticbank.com/privacy. 

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective on the date stated in the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]


Privacy Policy